Store Policies

Thank you for supporting my work! I love that you made it here to my website to check out things!

Just in case you are thinking of buying something from my shop here are all the details you probably would like to know. if you have any questions or need any additional info feel free to reach out to hello@missdiabetes.com

COVID-19

Will there be delays due to COVID-19?

Unfortunately yes. Currently, the print on demand service I use to fulfill your orders is operating at lower capacity to ensure the safety of their employees.

Since all my products are made to order, it could take up to 3 to 5 weeks for them to be prepared before they are shipped out. Apparel and custom cut and sew pieces take the longest, but luckily things like posters and face covers are shipped out in less than a week.

After fulfilment, you will receive an email when a shipping label is created for your order and is ready to be shipped out.

Thank you for your continued support of my shop during these crazy times. Stay safe my friends.

If you have any questions or concerns, please reach out at hello@missdiabetes.com

Shipping

What are the average arrival times?

As of June 15 2020, here are the approximate delays you can expect on top of the estimated delivery time:

US to US → 5 additional bus. days
US to Canada → 7 additional bus. days
US to Europe, Australia, New Zealand → 10 additional bus. days
US to Worldwide → 15 additional bus. days

EU to US, Canada, Australia, New Zealand → 25 additional bus. days
EU to Germany, the UK → 9 additional bus. days
EU to Spain → 16 additional bus. days
EU to Austria, France, Italy → 12 additional bus. days
EU to The rest of EUR → 20 additional bus. days
EU to Worldwide → 30 additional bus. days

Because of delays, we’re routing US, Canadian, and Australian orders to Europe only when it’s a product that we can’t fulfill in the US or Mexico.

In Latvia, airlines are easing restrictions on flights, which means we’ll be able to ship orders out more frequently. Right now, there are flights going out to Vilnius, Tallinn, Oslo, Frankfurt, Amsterdam, Helsinki, and Munich.

We’re disabling Express and Overnight shipping methods for domestic and international orders from the US as our carriers can’t guarantee fast delivery.

We’re in touch with our carriers and they’ll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.

Do you ship internationally?

Yes we pretty much ship everywhere that USPS does!

Due to COVID-19, we can’t ship to the following countries:

We don’t ship to the following countries: Algeria, American Samoa, Angola, Argentina, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bolivia, Botswana, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, Cook Islands, Costa Rica, Cuba, Curacao, Dem. Rep. Of Congo, Dominican Republic, Ecuador, Egypt, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guinea Bissau, Guyana, Haiti, Honduras, India, Iraq, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nigeria, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rep. Of Congo, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sri Lanka, St Martin, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Timor-Leste, Tonga, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe.

We have started shipping to Antigua and Barbuda, Aruba, Barbados, Belize, Bosnia and Herzegovina, China, New Caledonia, Nicaragua, Moldova, Montenegro, and Trinidad and Tobago.

This list is current as of June 18, 2020.

I placed an order, when will I get my tracking number?

Once your product is fulfilled and a shipping label is created you will receive an email with tracking info. Just keep in mind that it can take up to 48 hours for that item to actually be put in the mail for you to start checking on where it’s located as it makes it’s way to you.

Will multiple products in one order arrive separately?

If your order includes different products they will arrive separately. Things like mugs, posters, custom cut and sew pieces and apparel are sometimes made at different facilities and require different packaging making them arrive at different times.

Will I be charged customs for my order?

Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy is different, we can’t always cover these fees at checkout. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost

Please check with your local customs office directly to see if they apply duties & taxes to your purchases.

Returns and Exchanges

Can I return or exchange a product?

There are no refunds or returns for items unless they damaged or get lost in the mail. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.

What if my order never arrived?

If your order didn’t end up arriving, be sure to let me know! First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, I’d be happy to send you a replacement to the correct address.

If the shipping address was correct, get in touch at hello@missdiabetes with your order information. That way I can either issue you a full refund, or try to replace your order by sending it to a new address to prevent it from getting lost again.

What if my order arrives damaged?

The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me for a replacement at no charge! We have a 14 day replacement policy, but if you don’t get ahold of us by then we can no longer offer a replacement for free.

To make this process go faster please provide photos of the unsatisfactory product, your order information, and email me at hello@missdiabetes so we can make it right.